Contact Center Agent - Professional Recruitment

We are seeking a qualified and experienced Contact Center Agent to join our team. As a Contact Center Agent you will be responsible for handling customer inquiries complaints and providing excellent customer service.

In this role you will be the first point of contact for our customers so it is essential to possess strong communication and problemsolving skills. You will need to be able to handle a high volume of calls and maintain a positive and professional attitude throughout.

Responsibilities

• Handle inbound and outbound calls in a professional and courteous manner
• Provide accurate information and assistance to customers regarding product details pricing and promotions
• Resolve customer complaints and problems to ensure customer satisfaction
• Process sales orders and assist in order management
• Maintain and update customer database with accurate and relevant information
• Follow up on customer inquiries not immediately resolved
• Achieve and maintain individual and team performance targets

Skills

Requirements

• High school diploma or equivalent
• Previous experience in a customer service or call center role
• Excellent verbal and written communication skills
• Strong problemsolving ability
• Proficient in using customer service software and Microsoft Office suite
• Ability to multitask and work under pressure
• Strong attention to detail and accuracy
• Flexibility to work in different shifts including weekends and holidays