Club InterContinental Leader

Responsibilities:

• Supervise Food & Beverage operations during assigned shift
• Acknowledge IHG Rewards Club members and returning guests
• Supervise cashiering activities during shift
• Keep updated on financial targets & compile occupancy statistics
• Supervise Group Bookings
• Assist in handling guest complaints
• Be familiar with property safety, first aid and fire and emergency procedures
• Instructing staff in credit policies and cash security procedures
• Conduct job trainings in accordance with departmental standards
• Provide constructive feedback & assist in performance appraisal discussions
• Enhancing team performance through coaching & advising the staff
• Serve all guests as per company standards What we need from you
• Communication skills – guests and colleagues will need to come to you with concerns as well as compliments, so you'll be easy to talk to
• Fluency in the English language - extra language skills would be great, but not essential