Call Center Executive

Responsibilities

• Manage inbound and outbound calls with customers, answering inquiries and addressing any concerns in a professional and courteous manner
• Perform customer verifications, update customer information, and process necessary transactions
• Identify opportunities to promote and sell our financial products and services to customers
• Keep accurate records of all interactions with customers in our database
• Collaborate with team members to ensure timely and efficient service is provided to customers
  

Qualifications

• Minimum of 2 years of experience in a call center or customer service role
• Strong communication and problem-solving skills
• Excellent phone etiquette and active listening skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously