Call Center Assistant - Work from home

Qatar Aluminum Limited is seeking a passionate and resourceful Call Center Assistant to join our team. This is a part-time position with the opportunity to work remotely from home. As an Associate Level role, we require a minimum of 2 years of experience in a customer service or call center environment. Responsibilities: 1. Handle inbound and outbound customer calls professionally and efficiently. 2. Provide excellent customer service by addressing customer inquiries and resolving issues promptly. 3. Document all customer interactions accurately in the company's CRM system. 4. Collaborate with team members to ensure customer satisfaction and meet performance goals. 5. Stay updated on product knowledge and company policies to provide accurate information to customers. 6. Assist with other administrative tasks as needed. Requirements: 1. Strong communication skills and a customer-centric approach. 2. Ability to multitask and prioritize in a fast-paced environment. 3. Proficiency in computer systems and software applications. 4. Leadership skills to motivate team members and achieve goals. 5. Persuasion skills to effectively communicate with customers and achieve desired outcomes. 6. High school diploma or equivalent. Benefits: 1. Free accommodation provided for remote work. 2. Training and professional development opportunities. 3. Paid sick leave for eligible employees. At Qatar Aluminum Limited, we promote equality and fairness for all employees. We are committed to providing a supportive and inclusive working environment where everyone has the opportunity to succeed.