Call Center Agent

• Answer incoming calls promptly and professionally.
  
• Assist customers with inquiries concerns and problem resolution.
  
• Make outbound calls for followup clarification or additional information gathering.
  
• Adhere to established quality standards for call handling and reporting.
  
• Participate in quality assurance activities to continuously improve performance.
  
• Assist the supervisor in daily reporting.
  
• Compile and generate daily reports based on call center metrics and key performance indicators.
  
• Ensure accuracy and completeness of data in the reports.
  
• Analyze trends and patterns in the data to identify areas for improvement.
  
• Collaborate with team members and management to enhance reporting processes.
  
• Effectively communicate with team members and other departments to gather information for reporting purposes.
  
• Provide clear and concise information to stakeholders regarding daily operations and performance.
  
• Deliver exceptional customer service during every interaction.
  
• Handle customer inquiries and issues with professionalism and efficiency.
  
• Strive to exceed customer expectations and contribute to a positive customer experience.
  

Requirements

• 1 years of work experience preferably in the call center environment.
  
• Bachelor s degree in any domain / High school diploma Bilingual.
  
• English and Arabic.
  
• Basic analytical skills and understanding of Spreadsheets.
  

Benefits

• Witness the 0 to 1 build journey of a consumer brand.
  
• Work in a startup culture without the hardships of nonexistent technology and the backing of 2 of Asia s most renowned companies in the sector.
  
• Mentorship from seasoned professionals who have built out category defining businesses in different geographies of the world.
  
• Learn logistics and human resource management principles from the biggest mega recruitment company in KSA.
  
• Get access to and learn on state of the art technology of a tech unicorn