Cafe Supervisor

• A proven track record of 2-3 years in a supervisory role, delivering Sensational Experiences synonymous with FIVE's Award-Winning Service Quality.
• Remarkable experience as a Caf Supervisor is preferred.
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated.
• A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
• An Elevated and Energetic Conversationalist, engaging Guests with lively discussions.
• Next-Level Organisational and Supervisory skills, effectively leading and inspiring the FIVE Tribe to New Heights.
• Exceptional skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
• 'FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.

Key Responsibilities

• Wholeheartedly embraces a Passion for delivering Service defined by FIVE's Distinctive Style, where ‘Time is the New Luxury’.
• Provides timely, 'FIVE-Styled' service that exceeds the highest Guest Expectations, while elevating the ‘Vibe at FIVE.’
• Contributes to the Seamless Operation of the Department, ensuring that every facet of the Guest's Food and Beverage experience is consistently Insta-Worthy.
• Efficiently Supervises all service personnel, directing their efforts to meet and exceed 'FIVE-Star' Guest Service Expectations.
• Responds Promptly and Professionally to any Guest complaints, resolving them quickly and efficiently, whilst ensuring the Guest is always Satisfied.
• Collaborates with other Food and Beverage Managers, keeping them Informed of any Food and Beverage-related issues as they arise.
• Organises all shift-related Documentation on a daily basis, including pre-shift reports, daily training topics, shift floor plans, requisitions for beverages, food, and sundries.
• Skilfully manages FIVE Tribe Members through the Time Management System.
• Assures that all ‘FIVERs’ consistently Meet the established Standards of Service by Providing ongoing and recurrent Training in alignment with managerial requisitions and deadlines.
• Diligently Monitors and Evaluates the service Skills of FIVE Tribe Members, providing regular Retraining and Reinforcement of food quality, service details, and 'FIVE-Star' standards. Conducts necessary Feedback Sessions and Appraisals as required.
• Ensures strict Compliance with Venues Standard Operating Procedures (SOPs).
• Fosters effective Communication between each shift to maintain the Seamless Operation of the Department.
• Inspires and Leads service personnel, creating an environment that attracts, retains, and motivates every FIVE Tribe Member.
• Regularly reviews house counts, forecasts, and VIP lists while maintaining the confidentiality of the Group and its Guests.
• Ensures that Amenity Set-Up and Delivery are executed Accurately, Punctually, and with a ‘FIVE-Styled’ Touch.
• Assures Compliance with all local liquor Laws, as well as Health and Sanitation Regulations.
• Actively Contributes to the Development of marketing Initiatives, menu items, and other Strategies to stimulate Sales Growth for each venue.
• Stays informed about the Latest Market Developments and Industry Trends.
• Exercises Financial Acumen by monitoring and controlling current budgeted and forecasted Revenues, Payroll, and relevant Product Costs
• Actively participates in daily and monthly Food and Beverage Meetings, Contributing to the disruptive 'Vibe at FIVE.'
• Meticulously completes all required Administrative Tasks in line with FIVE’s Protocols regarding staff management.