Business Solutions amp Operations Specialist - The Emirates Group

Job Purpose: About the Role:

Manage the endtoend delivery of projects prioritised in alignment with the departments strategy. Leverage existing or new technologies to achieve Skywards vision. Be responsible for the business support and operations functions to ensure Skywards business continuity.

What you will do:

Be the expert in the Loyalty domain with experience in implementing products and partnership functions across all interfacing systems. Enable requirements pertinent to security data governance communication legal and analytics. Organise influence and facilitate enduser requirements gathering with external partners and divisions within Emirates to put in place system and process enhancements.

Gain understanding of various internal Skywards processes as well as those of vendors suppliers and partners with the aim of identifying key system and process improvements.

Deliver all projects in a timely manner within budgets and as per agreed quality standards. Manage endtoend user and business process testing to ensure all business requirements are met. Maintain a central repository of all relevant documentation.

Contribute to the sourcing evaluation and selection of solution vendors.

Participate in partner launch negotiation meetings as the Skywards systems expert. Support partner contracting to ensure system formats procedures terms & conditions are correctly represented. Ensure all systems and processes are in place to maintain agreed levels of operation and business continuity.

Ensure that all identified stakeholders and end user communities are fully briefed well in advance of new functionality introduced to manage the adoption of change.

Provide regular project updates to internal stakeholders and ensure work is progressing according to agreed priorities and timelines.

Qualifications & Experience: This job might be for you if you have:

Degree or Honours (123 or equivalent).

Degree in Qualification and exposure to IT preferred

5 Years Commercial/Sales/Other.

Experience in the travel industry with at least 3 years specifically in management and operational support of information systems for a business unit (preferably frequent flyer or loyalty programme).

Youll have an edge if you possess:

Experience in delivering complex/cross functional projects

Excellent stakeholder and vendor management

Cross functional work experience leading through influence

Good understanding of ROI and other key performance metrics

Excellent written and spoken English.

Flexible to work longer hours when required and open to travel for business.

What Emirates can offer you

Safety Sensitive Role: No

Leadership Role: Yes