Bellboy

RESPONSIBILITIES:

• Checks the daily arrival list for VVIP's or guests with special need.
• To be present at theConcierge/Receptiondesk or in the lobby to be ready to assist guests, colleagues and visitors when requested.
• Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
• Tag baggages it and return the identification slips to guests.
• Assists guests with luggage to thefront desk.
• Escortsguests to room, placing luggage in room assigned by front desk.
• Inspects guest room for order and adequate supplies and informs guests of roomamenities
• Delivers faxes,messages,packagesand flowers to guests rooms and other offices.
• Provide items onloanto guest and collect the items back from guest beforedeparture.
• Inform Front DeskCashiertochargeitems given on loan, in case there is any charges applicable.
• Ensure the efficient delivery and collection of group luggage.
• Ensure that the guest has verified that all luggage has been accounted for.
• Ensure safe storage and collect ticketing of guestcoatsand personal items.
• Assist guest with Long term luggage storage requests /Left luggagerequests.
• Update and file theleft luggage request form/Long Term luggage request form.
• Update and fileerrand cards.