Aveda Receptionist - Al Tayer Group

About Us

As a leader in luxury retail in the Middle East Al Tayer Groups retail division Al Tayer Insignia hosts a portfolio of some of the worlds best luxury brands in the fashion jewellery home and department store categories. Complementing its position in luxury retail Al Tayer Insignia has also built new frontiers in lifestyle retail representing leading brands in the Beauty Home Fashion and Hospitality sectors. Our brands include Bloomingdales Harvey Nichols Boucheron Areej Aveda and Armani to name just a few!

Job Purpose

We are looking for a Receptionist for Aveda in Harvey Nichols who will be responsible to welcome our clients and provide the necessary administrative support for the salon.

Essential Roles and Responsibilities

• Welcome and greet every client in a warm and friendly manner and demonstrate excellent customer service at all times

• Provide information to clients relating to services listed in the salon brochure

• Identify the needs of the client by asking questions and appoint requested services

• Handle client questions and concerns effectively and with empathy

• Manage client complaints professionally and efficiently in line with the company after sales policy escalating to management if necessary

• Provide efficient and courteous handling of telephone calls

• Manage the appointment system to achieve maximum productivity for each technician

• Record details accurately and clearly to meet the salon requirements

• Provide administrative support for the salon department

• Manage all salon financial transactions regarding clients

• Advise clients accordingly on retail products

• Uphold municipality standards of hygiene and salon policies and procedures

• Build relationships with clients and ensure all technical service is recorded for future reference

• Encourage and inform clients of new trends focusing on upgrading appointments

• Maintain a professional relationship with the clientele

• Manage client retention with Book Back process

• Encourage client referrals to achieve a full day column in line with working days and productivity growth

• Maintain personal grooming standards at all times enhancing the image of the industry and Profile brand

• Perform prep and cleaning of the reception area during working hours to ensure a comfortable environment for the waiting client

• Report to management any concerns in connection with the salon departments and/or client issues requiring attention

• Attend planned trainings as necessary to update skills

• Update by self learning to be confident within the role

• Guide and supervise new reception staff as needed to support the department

• Inform manager of depleting stocks as per individual technician request

• Perform other role related duties as assigned

About you:

Education/Certification:

• High school qualification
• Administrative qualification

Years of Experience

Minimum 1 year of reception experience in a reputable salon or hotel