AssociateCustomer CareDrMoopens Aster Hospital

Customer Service • Help in Registration form and Insurance form completion process • Assist patients to complete all necessary forms and documentation including medical insurance • Ask about problem of the patient and refer to the concerned Clinician (in consultation with the Nurses if required) • Send patient to concerned counter. Assist patient if required in reaching to the counter • Organizing and maintaining patient records, consent forms, payment forms, etc. • Ensure patients are informed if a clinician is running late or called out • Ensure hygiene standards are maintained • Organize and maintain forms and office stationery required for front desk activities • Ensure all standard protocols set by organization are maintained • Respect and maintain the privacy and dignity of patients, assure client confidentiality at all times Answer all incoming calls and route them to the appropriate department/employee, answer customers' queries, and provide information on procedures packages, specialties, timings of the consultant etc. Appointment Handling and Scheduling • Book appointments over phone as well as through walk ins • Schedule /Reschedule / cancel and confirms appointments (Clinicians consultation, Radiology appointments etc.) • Schedule appointment requested through websites and SMS • Schedule patient's hospital admissions, file and complete Insurance check list, disclaimers, admission form and insurance forms, Medical Records, approvals etc. • Determine the financial status of patients and their eligibility for health services • Cross verify all appointment files taken out by support staff with appointment list attached (insurance forms will be inserted) Confirm all appointments for the following day over telephone on a daily basis Insurance • Check with Insurance Coordinator for cases requiring approvals • Coordinate with Symphony for insurance related matters • Check with Insurance Coordinator the status of the Insurance card produced by the patient Check with the Insurance coordinator about the packages covered Records & Data Management • Administer regular and electronic mail when required, to ensure proper action is taken on all incoming mail • Maintain medical records and report when required • Make spreadsheets, manage data and create documents on computers using desktop publishing programs • Cross verify and file all lab reports in the absence of the MRD Enter all lab reports file numbers clinician wise Job interactions • Works closely with internal stakeholders in matters related to checking for approvals, assisting patients, maintaining hygiene standards etc Works closely with external stakeholders to handle queries and feedback