ACCOUNTANT

Job Title: Customer Service Representative hybrid remote and in-office

Reports To: Mark Shramek, President/CEO

Last Updated: March 2022

Status & Salary: Non-Exempt & $18-20 per

SUMMARY OF ROLE

This role serves as the main point of interaction between our customers and field technicians, and works to provide professional, efficient service by resolving service issues and providing outreach to our

ESSENTIAL DUTIES

Answers all calls in a professional, pleasant manner and routes or handles as

Resolves customer issues by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution

Tracks customer satisfaction and technician

Handles Accounts Receivable and invoice collections according to company guidelines

Provides weekly reports outlining any issues as well as all steps taken to resolve

Handles scheduling of technician work orders

• Engages pro-actively and regularly with customers to ensure a customary satisfactory
  
• Attends staff meetings and training as
  
• Performs other duties as
  

KNOWLEDGE, SKILLS & ABILITIES

• Self-motivated with the ability to work autonomously and understand when a superior needs to be involved in decision
  

Exceptional interpersonal skills which positively benefit interaction with internal and external

Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal

• Demonstrated ability to operate safely in the
  

Ability to effectively juggle multiple priorities in a fast-paced

Highly organized and efficient with

Basic computer skills and familiarity with Microsoft Ability to successfully use Outlook

Ability to work 25 hours per This position is part time remote-from-home with attendance required three designated days in the office per

QUALFICATIONS

At least one year of experience in a customer service role

• Access to reliable
  
• Ability to successfully pass a background check and other pre-employment
  

PHYSICAL REQUIREMENTS

• Able to sit or stand for long periods of time in order to effectively answer customer
  
• Able to work in a constant state of alertness and safe