Restaurants Sales Manager Conrad Abu Dhabi Etihad Towers

Department: Food & Drinks (F&D) Admin

Reports To: Director of Commercial / Director of F&D

Role Purpose

The Restaurants Sales Manager is responsible for driving revenue growth across restaurant outlets by proactively generating business managing key accounts developing partnerships and positioning the restaurants as preferred dining venues. The role focuses on corporate dining group bookings social events and strategic collaborations while supporting brand visibility and guest loyalty.

Key Responsibilities

Sales & Revenue Generation

Proactively identify and develop new business opportunities for restaurant dining group bookings and events

Drive sales for corporate lunches/dinners social gatherings celebrations and buy-outs

Manage and grow a portfolio of corporate and individual clients

Achieve monthly and annual sales targets in line with business plans

Take full ownership of social events group dining private functions and restaurant buy-outs actively driving demand and conversion across all food and beverage venues.

Proactively develop and manage excursion tour operator and DMC-driven F&B business creating structured offers and menus to capture group and leisure traffic.

Design and implement event-led and group dining packages aligned with seasonal demand cultural periods and outlet capacity to maximize revenue and utilization.

Collaborate closely with Hotel Sales Concierge Front Office and Guest Relations teams to convert in-house guests groups and external leads into restaurant dining and events.

Manage the event and group sales pipeline for restaurants from lead generation to confirmation and operational handover ensuring strong conversion profitability and guest satisfaction.

Account Management & Partnerships

Build and maintain strong relationships with key corporate accounts event planners and local partners

Negotiate contracts menus and pricing in collaboration with Culinary and Operations teams

Develop strategic partnerships to increase footfall and brand exposure

Marketing & Brand Positioning

Work closely with Marketing and F&B teams to promote seasonal offers promotions and special events

Support digital and social media initiatives by contributing sales-driven content and campaigns

Represent the restaurant(s) at networking events trade shows and industry functions

F&D Reservations Management

Oversee the F&B Reservations team ensuring efficient handling of all restaurant reservations group dining inquiries and special event bookings

Ensure reservation standards response times and guest communication align with brand and service expectations

Work closely with Restaurant Managers to manage availability special requests VIP bookings and large parties

Analyze reservation trends demand patterns and booking data to support sales strategies and forecasting

Lead coach and develop the F&B Reservations team to deliver consistent service excellence

Set clear objectives monitor performance and ensure alignment with overall sales and revenue goals

Coordination & Operations Support

Act as the main point of contact for restaurant-related sales inquiries

Ensure seamless handover of confirmed business to Operations teams

Follow up on guest feedback and ensure high satisfaction and repeat business

Reporting & Analysis

Track sales performance and prepare regular reports on revenue market trends and opportunities

Maintain accurate records in CRM and sales systems

Analyze market competition and recommend strategies to maintain a competitive edge

What are we looking for

Qualifications & Experience

Minimum 35 years of experience in F&B sales restaurant sales or hospitality sales

Experience in luxury hotels or high-end restaurants preferred

Proven track record of achieving sales targets

Fluency in English; additional languages are an advantage

Key Performance Indicators

Restaurant sales revenue vs target

Number of new accounts secured

Repeat business and client retention

Event conversion ratio

Guest satisfaction related to sales-driven bookings

Reservations conversion rate

Response time and accuracy of reservations handling

Guest satisfaction related to booking experience

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

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