Front Office Manager

أبوظبي - الإمارات

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت قبل 2 ساعة

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

The Front Office Manager at Novotel & Adagio Abu Dhabi Al Bustan oversees Reception and Night Audit operations ensuring full compliance with Novotel standards and hotel procedures while maximizing revenue opportunities.

You will lead the team to deliver a warm efficient and memorable guest experience from arrival to departure handling guest requests and concerns promptly and professionally. The role ensures all pre-arrival in-house and post-departure guest services are managed seamlessly while maintaining a well organized front desk and lobby presence at all times.

Oversees group business reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners
Reviews arrival reports and VIPs to ensure all special requirements are met or exceeded
Conduct colleague performance evaluations on a timely basis including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment hiring training & motivation of Front Office colleagues.
Controls and provides feedback on labour and operational expenses
Monitoring the daily financial goals of the hotel and rooms division the financial goals of the department.
Develops implements and maintains new incentives to motivate colleagues and maximize hotel revenue
Ensures effective utilization & productivity of all colleagues through staff planning hiring scheduling & adhering to budget
Ensuring the reception team is briefed on offers and promotions throughout the hotel
To attend any HOD meeting
Handle guest queries and complaints and take appropriate action to ensure total guest satisfaction is achieved. Communicate any problems to Operations Manager and GM.
Ensure effective communication between Reception and all other departments.
Ensure that the front office team are aware of all meetings events and group arrivals.

Qualifications :

Bachelors degree in Hospitality Management or related field
5 years of experience in hotel front office operations including 2 years in a managerial role
Proven leadership skills with the ability to train motivate and mentor team members
Proficiency in Property Management Systems (PMS) such as Opera Cloud
In-depth knowledge of front office procedures revenue management principles and industry best practices
Excellent problem-solving decision-making and conflict resolution abilities

Additional Information :

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

Employment Type :

Full-time

The Front Office Manager at Novotel & Adagio Abu Dhabi Al Bustan oversees Reception and Night Audit operations ensuring full compliance with Novotel standards and hotel procedures while maximizing revenue opportunities.You will lead the team to deliver a warm efficient and memorable guest experience...

Oversees group business reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners
Reviews arrival reports and VIPs to ensure all special requirements are met or exceeded
Conduct colleague performance evaluations on a timely basis including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment hiring training & motivation of Front Office colleagues.
Controls and provides feedback on labour and operational expenses
Monitoring the daily financial goals of the hotel and rooms division the financial goals of the department.
Develops implements and maintains new incentives to motivate colleagues and maximize hotel revenue
Ensures effective utilization & productivity of all colleagues through staff planning hiring scheduling & adhering to budget
Ensuring the reception team is briefed on offers and promotions throughout the hotel
To attend any HOD meeting
Handle guest queries and complaints and take appropriate action to ensure total guest satisfaction is achieved. Communicate any problems to Operations Manager and GM.
Ensure effective communication between Reception and all other departments.
Ensure that the front office team are aware of all meetings events and group arrivals.

Qualifications :

Bachelors degree in Hospitality Management or related field
5 years of experience in hotel front office operations including 2 years in a managerial role
Proven leadership skills with the ability to train motivate and mentor team members
Proficiency in Property Management Systems (PMS) such as Opera Cloud
In-depth knowledge of front office procedures revenue management principles and industry best practices
Excellent problem-solving decision-making and conflict resolution abilities

Additional Information :

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

Employment Type :

Full-time

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المهارات المطلوبة

Office Manager Experience
Hotel Experience
Dentrix
Hospitality Experience
Dental Receptionist
Medical office experience
Office Experience
Dental Office Experience
مكتب الإستقبال
خدمات النزلاء
إدارة الفندق
Eaglesoft

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عن الشركة

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد

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