F&B Reservations Guest Experience Ambassador

دبي - الإمارات

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت قبل 1 ساعة

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

We are seeking an experienced polished and service-oriented F&B Reservations / Guest Experience Ambassador to join a prestigious 5-star luxury hotel in Dubai. This role is ideal for a hospitality professional who excels in guest interaction reservations management and delivering highly personalized dining experiences to VIPs dignitaries and international guests.

As the first point of contact for the Food & Beverage outlets you will play a vital role in shaping the guest journey from reservation to farewell ensuring every interaction reflects the highest international luxury hospitality standards.

Key Responsibilities:

Manage F&B reservations for restaurants lounges and VIP dining experiences
Handle guest inquiries via phone email and in-person with professionalism and warmth
Act as a Guest Experience Ambassador ensuring personalized and anticipatory service
Maintain accurate reservation records guest profiles preferences and special requests
Coordinate table allocations and seating plans to optimize guest flow and experience
Welcome guests warmly and ensure a seamless arrival and seating process
Liaise with VIPs repeat guests and special occasions with discretion and attention to detail
Communicate closely with restaurant kitchen and service teams to ensure smooth operations
Monitor guest satisfaction and proactively address requests or concerns
Maintain in-depth knowledge of menus outlet concepts operating hours and promotions

Candidate Profile:

Previous experience in F&B Reservations Guest Relations or Hostess role within a 5-star hotel or luxury hospitality environment
Excellent communication and interpersonal skills
Fluent in English; Russian and/or German speakers highly preferred
Strong guest service mindset with exceptional attention to detail
Well-groomed professional appearance
Ability to multitask in a fast-paced high-end environment
Flexible availability including evenings weekends and holidays

Salary & Benefits:

Basic Salary: AED 3000 per month (approx. USD 820 / EUR 695) Commission
Monthly service charge plus high tips
Tax-free salary
Company-provided accommodation
Meals and transportation provided
Medical / health insurance
Onboarding flight ticket Annual travel ticket

We are seeking an experienced polished and service-oriented F&B Reservations / Guest Experience Ambassador to join a prestigious 5-star luxury hotel in Dubai. This role is ideal for a hospitality professional who excels in guest interaction reservations management and delivering highly personalized ...

Key Responsibilities:

Manage F&B reservations for restaurants lounges and VIP dining experiences
Handle guest inquiries via phone email and in-person with professionalism and warmth
Act as a Guest Experience Ambassador ensuring personalized and anticipatory service
Maintain accurate reservation records guest profiles preferences and special requests
Coordinate table allocations and seating plans to optimize guest flow and experience
Welcome guests warmly and ensure a seamless arrival and seating process
Liaise with VIPs repeat guests and special occasions with discretion and attention to detail
Communicate closely with restaurant kitchen and service teams to ensure smooth operations
Monitor guest satisfaction and proactively address requests or concerns
Maintain in-depth knowledge of menus outlet concepts operating hours and promotions

Candidate Profile:

Previous experience in F&B Reservations Guest Relations or Hostess role within a 5-star hotel or luxury hospitality environment
Excellent communication and interpersonal skills
Fluent in English; Russian and/or German speakers highly preferred
Strong guest service mindset with exceptional attention to detail
Well-groomed professional appearance
Ability to multitask in a fast-paced high-end environment
Flexible availability including evenings weekends and holidays

Salary & Benefits:

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