Senior Associate/AM - IT - Budget upto AED 10000 (Sports-Retail MANDATORY)
Key Responsibilities
Provide L2/L3 end-user support for stores and corporate users
Support retail systems and POS environments (hardware & basic
application support)
Manage and troubleshoot store and office networks (LAN WAN Wi-Fi)
Handle firewalls routers switches and ISP coordination
Support desktops laptops printers scanners and peripherals
Assist with store openings rollouts and upgrades
Coordinate with vendors and ensure SLA adherence
Required Skills & Experience
8-12 years of hands-on experience in IT Infrastructure / End User Support
Strong exposure to Retail IT environments
Good knowledge of networking firewalls POS hardware and desktops
Experience supporting multi-store operations
Strong troubleshooting and communication skills