Senior Officer- Domestic Payment Emiratized Role

Job Purpose

The jobholder is responsible for processing a subsection of operations within a specific product or functional area and ensure quality and timeliness of the delivery in a costefficient & errorfree manner subject to high risk management and Banks / Regulator Compliance standards. S/he is expected to support the unit in                                   

• Ensure efficient error free processing of transactions with strict compliance to policies and within the agreed SLAs.
• Ensure all transactions are processed in full compliance with underlying customer or internal instructions to minimize operational risks for the Bank.                                 
• Ensure conformance to internal procedures / policies / guidelines and local and international norms and regulations as applicable.                            
• Perform monthly reconciliations and followups on outstanding.                                
• Perform all daily processing activities related to specific products or subfunctions within the Payment Center.                                  
• Assist departments by providing appropriate delivery and support functions.                 
• Ensure record management (hard / soft copy & scanned version) and archival as per guidelines. To be responsible as primary custodian of security items & customer records.                 
• Participate actively in the various initiatives within section / unit / and the Bank as and when required.       
• Engage on any other activity falling within pretext of a Processor.    
• Provide periodical reports and management information for effective decision making.

• Maintain the highest level of internal and external customer satisfaction standards          

Specific Accountabilities: 

•  Zero Ops Loss; NIL near miss / income leakage event; target zero high risk error
• Target zero complaints minimum 95 adherence to TAT standards as agreed with business. Achieve more than 90 satisfaction score in the internal customer survey
• Nil unauthorised breaches in Policy/regulatory requirements and SOPs. Satisfactory rating in all audits INA/RMU/ORC
• Nil breaches in housekeeping (reconciliations tracers DCFCL etc.
• NIL critical findings in regulatory /external/internal audits
• No. of PI (process improvement) proposals found fruitful by management. No. of successful PIs implemented
• Work with the line manager in introducing strong tools/processes to identify/ease operational risks attached to the unit
• Pursue opportunities for enhancing operational efficiencies along with adequate monitoring
• Ensure excellent housekeeping standards at all time
• Support multi desks and multi functions within the department

Qualifications :

Minimum Qualification

• Bachelors degree

Minimum Experience

• 3 years relevant experience in the banking sector with at least 2 years in similar positions of progressively increasing managerial responsibilities in the payment function.

Remote Work :

No

Employment Type :

Fulltime