Job Description Summary

Job Description

• Adhere to Standard work deliverables (RCA ER RFR Customer Technical communication) aligned with EMEA Pole and global engineering priorities with focus on SQDC in that order.

• Execute ER and resolve in depth technical issues in Plant Electrical systems including Generator/Transformer/Breaker protection LV/MV Switchgear DC systems Power transformers Instrument transformer GCB Electrical enclosure Iso-phase ducts Earthing system and balance of plant electrical systems equipments

• Lead/support root cause investigations for issues with significant fleet impact following 8-D process from initial investigation through the CAPA phase and partner with Controlled Title Holder to perform technical risk assessment.

• Support and coordinate with interfacing organizations such as manufacturing sourcing services operations quality and design engineering to fulfill customer needs.

• Provide opportunity be willing to prepare content and present content in User conferences

• Share lesson learned and best practices with Peers across Generator product services and mentor global team on Electrical systems.

• Travel to customer locations based on need to:

  • Support customer technical discuss and present technical recommendations

  • Support unplanned/forced outages to return unit back to service

  • Extend technical support for the sales and services team

• Author knowledge articles (including ER manuals) and customer communications including TILs (Technical Information Letter) PSSB (Product Service Safety Bulletin) PSIB (Product Service Information Bulletin) and Safety communications

What youll bring;

• Bachelors degree in engineering from an accredited university or college or relevant experience

• Minimum 5 years of experience on electrical systems and combined cycle power plants

• Impactful interpersonal & networking skills proven ability to influence

• Willing to work in a collaborative agile environment in a global matrix organization

• Comfortable dealing with ambiguity uncertainty with willingness to be challenged and shows flexibility

• Experience and willingness to travel to customer sites to support commissioning or issue resolutions when such need arises. This position requires approximately 20% travel both domestically and internationally

• Willing to work off hours and weekends to support emergency issue resolution

What will make you stand out;

• Previous experience in a customer facing role

• Strong technical aptitude including applicable engineering tools and systems

• Strong oral and written communication skills interpersonal and leadership skills

• Assesses & prioritizes problems in relation to organizational goals

• Displays good interpersonal skills - is accessible and approachable

• Anticipates customer needs and ensures that they are met

• Measures processes and performance through the customers eyes

• Communicates messages clearly and concisely

Additional Information