Head of Support - Payment Portal

دبي - الإمارات

الراتب شهرياً: لم يكشف

تاريخ النشر: نُشرت قبل 1 ساعة

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

Role: Head of Support - Payment Portal

Experience: 12 Years

About the job

Our Client is a cutting-edge payment solution provider specifically tailored for high-risk industries. We are looking for a Head of Support to join our clients rapidly growing team in Dubai.

Responsibilities:

Payment Traffic Optimization: Analyse and enhance payment routing strategies to maximize success rates and minimize transaction costs.
Third-Party Integration: Oversee the integration of new payment solutions ensuring seamless connectivity with banks and payment providers.
Team Leadership: Manage and mentor a team of payment support agents fostering a culture of continuous improvement and excellence.
Technical Collaboration: Work closely with the tech department to address technical challenges perform product testing and manage the payment technical backlog.
Stakeholder Communication: Serve as the primary liaison between internal teams and external payment providers handling escalations and ensuring clear communication.
Documentation & Compliance: Maintain comprehensive documentation of payment processes and ensure compliance with legal and operational standards.

Qualifications & Skills

Experience: Minimum of 12 years in a similar role within the payments industry.
Analytical Skills: Strong ability to analyse data identify trends and implement optimization strategies.
Technical Proficiency: Familiarity with payment platforms such as Devcode (PaymentIQ) and Praxis including routing and fallback mechanisms.
API Knowledge: Experience with APIs and system integrations is beneficial.
Communication: Excellent interpersonal and communication skills capable of managing cross-functional relationships.
Problem-Solving: Proactive in identifying issues and implementing effective solution
Technical Proficiency: Familiarity with payment platforms such as Devcode (PaymentIQ) and Praxis including routing and fallback mechanisms.

Role: Head of Support - Payment PortalExperience: 12 Years About the job Our Client is a cutting-edge payment solution provider specifically tailored for high-risk industries. We are looking for a Head of Support to join our clients rapidly growing team in Dubai. Responsibilities: Payment Traffic ...