Assistant Guest Relations Manager
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موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت قبل 1 ساعة
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Assist in welcoming and ensuring smooth check-in/check-out experiences for all guests.
Handle guest inquiries requests and complaints professionally ensuring timely resolution.
Proactively engage with VIPs regular guests and special groups to enhance satisfaction and loyalty.
Monitor guest satisfaction and provide feedback to management for service improvements.
Supervise and support the Guest Relations team in daily operations.
Provide coaching and guidance to team members to maintain service standards.
Coordinate with Front Office Concierge Housekeeping and other departments to ensure seamless guest experiences.
Maintain guest records preferences and special requests in the hotel system.
Assist in preparing daily reports VIP arrival plans and guest recognition programs.
Support the Guest Relations Manager in audits inspections and quality control initiatives.
Assist in planning and executing special events VIP services and guest recognition programs.
Ensure proper arrangements for guest amenities surprises and personalized services.
Qualifications :
Minimum 35 years of experience in Guest Relations or Front Office operations in a 4- or 5-star hotel.
Strong interpersonal communication and problem-solving skills.
Excellent command of English; additional languages are a plus.
Ability to handle difficult situations with professionalism and discretion.
Remote Work :
No
Employment Type :
Full-time
المهارات المطلوبة
- الحملات
- أمراض القلب التوسعية
- سجل الحسابات
- DCS
- الصياغة والتحرير
- Activex
عن الشركة
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد
