Sr. Customer Success Manager MEACIS & CEE

Amplitude is the leading AI analytics platform helping over 4300 customersincluding Atlassian Burger King NBCUniversal Square and Under Armourbuild better products and digital experiences. With powerful AI Agents embedded across our platform teams can analyze test and optimize user experiences faster than ever. Ranked #1 across multiple categories by G2 Amplitude is the best-in-class solution for product data and marketing teams. Learn more at .

As an organization we deliver for our customers by living our values. We operate from a place of humility take ownership of problems and successes approach challenges with a growth mindset and put our customers at the center of everything we do.

Amplitudes Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products improves the ability to solve complex problems and drives more powerful solutions. We strive to create an environment of inclusionone focused on psychological safety empathy and human connectionthat will allow employees of all backgrounds to thrive.

The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitudes customers. Our Enterprise team works with accounts across EMEA. We drive adoption through structured programs as well as ad-hoc engagement to provide product expertise and standard methodologies. The team partners cross-functionally with every part of the company (Product Engineering Marketing Sales etc.) to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude customer.

You enjoy working in a fast-paced environment where you wear many hats. You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey. You apply a growth mindset to learning new technical and job skills. You bring strong organization problem-solving and communication skills along with a passion for working with customers.

As a Customer Success Manager you will:

• Partner with Account Executives to develop and execute a plan for driving results within your portfolio working collaboratively to secure successful renewals and expansions across Middle East CIS & CEE regions.
• Use Gainsight and leverage customer data to proactively monitor account health drive adoption and identify opportunities to help customers acquire maximum value from Amplitude
• Provide expertise to help customers derive valuable insights from our highly technical product
• Gain a deep understanding of the business needs of your clients and how Amplitude provides value in driving to those outcomes to plan and deliver value based business reviews with client executives
• Innovate when it comes to managing a portfolio of Enterprise accounts (20-30) and share ideas for driving efficiencies and develop best practices that will scale as the business grows
• Champion the needs of the market and serve as internal advocate for customers
• Effectively prioritize in order to deliver on key business objectives across your portfolio

Youll be a great addition to the team if you have:

• Previous Gainsight experience is a huge plus as well as past experience within data analytics martech
• Experience with account and territory planning
• Strong organizational time management and prioritization skills
• Proven ability to learn and explain a technical product or concept
• Curiosity and motivation to learn our product so that you can effectively position the solution and its value
• Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company

At a minimum you need to have:

• Previous experience in a customer success/technical account management/relationship type role while managing customers
• Fluency in English is essential Russian or Arabic fluency would be a great advantage!
• Experience working on Enterprise accounts
• Technical aptitude (experience in analytics before or SQL)
• Willingness & desire to travel to Abu Dhabi (x1 p/mth) & Saudi Arabia (x1-2 p/Quarter)

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