Consulting Director Retail Industry Expert

The Visa Consulting Retailing Director will be a subject matter expert across this critical industry sector ( especially grocery high street retail and everyday spend categories) They will be contributing to our engagements delivering exceptional quality and value to all parties.
In order to be considered the successful applicant must have worked for 5 years plus with a consultancy practice as a Retailing SME. It is essential that applicants have deep domain expertise as the role involves working with clients within the Retail industry to support them to utilize electronic payments and payment related data to grow and optimize their business. Ideally this domain knowledge should include specific industry level customer & commercial aspects (CRM Loyalty Selling/Servicing channels etc.) operational aspects back office (ERP HR Finance etc) as well as a holistic understanding of industries trends players best practices along with multifunctional experience across strategy optimization organization etc). They will also have  payment expertise. The role requires the successful applicant to operate in a startup mode setting up building and scaling the consultancy practice. They will need to be able to lead workshops with clients across all levels in the organization develop proposals that meet the client needs identified and deliver engagements to address the needs identified demonstrating through out these in depth understanding of the retail industry.

Principal Responsibilities/Key Results Area
    Accountability for the ongoing evolution of the Retail consulting strategy within the Merchant Service Line consulting practice
    Holistic understanding of Retail industry (trends. players best practices multifunctional experience across strategy optimization organization etc)
    Domain knowledge at industry level of customer & commercial aspects (CRM Loyalty Selling/Servicing channels etc.) operational aspects back office (ERP HR Finance etc)
    Drive the development and expansion of offerings relevant to Retail Groups including data related services cobrands VAS etc
    Build close relationships with Retail partners to develop expert understanding of their specific evolving needs
    Strong desire to collaborate with colleagues in the Merchant Services Team Product Risk Digital Managed Services and subregional and global teams to utilise their expertise and share yours
    Ability to engage effectively with all levels of the organisation of both Visa and clients
    Development of client proposals delivery of client engagements and ongoing upskilling of colleagues
    Continuously scan external environment to bring in best-in-class practices and challenge conventional wisdom to ensure Visas continued leadership and excellence

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

Key Competencies
Bachelors degree or equivalent. Masters degree preferred.
At least 5 years of solid end to end (strategy to operations) consulting experience across Retailing and Payments
At least 10-12 years of expertise gained in the retailing industry (grocery general retailing etc)
Strong facilitation skills
Experience will have been gained via a combination of in house at one or more Retail Group coupled with servicing the industry in a top-tier consulting firm. A combination of regional and global experience strongly desired.
Deep level of expertise in retailing consulting skills and client engagement capabilities. Advanced client contact and presentation skills. Credibility with clients and working teams and diplomatic skills to extract desired outcomes. Comfortable interacting with and presenting to senior management of clients and VISA.
Highly analytical with advanced PowerPoint skills and Excel skills.
Superior project management skills. Fluent communicator.
Must have financial acumen and commercial awareness skills.
Results driven flexible and both internally and externally customer focused.
Able to travel frequently and work on client site for extended periods across CEMEA.
Self-motivated and able to use own initiative with limited direction.
Strong teamwork and collaboration skills with the ability to work effectively with inter-disciplinary and geographically remote groups
Ability to work in a multi-cultural environment.
Fluency in English mandatory

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time