Quality Assurance Analyst
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
06-11-2025
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
Description
Role: Quality Assurance Analyst
Location: Abu Dhabi
Role Purpose:
- Perform quality evaluation for complaints resolution for ADIB business groups and ADIB subsidiaries.
Key accountabilities of the role:
Responsibilities:
- Conduct quality evaluation for complaints resolution for ADIB business groups and ADIB subsidiaries
- Sharing call quality check results with the team and providing the required coaching wherever is required for officers
- Review duplicate complaints data and do monthly reporting to line manager / HOD
- Conducting checks on invalid complaints to validate the tagging done by officers
- Update and manage daily follow up sheet and provide daily updates to officer for customer communication on their request
- Supporting team leaders in enhancing the call quality process /standards.
Specialist skills / technical knowledge required for this role:
- Customer focused and managing relation within the banks rules regulations and interest.
- Experience in Contact Center Customer Service or complaints environment.
- Excellent inter-personal and communications skills with good language command.
- Thorough and detailed understanding of ADIBs systems policies products and procedures.
- Excellent analytical skills to enable resolution of complex and address through root cause analysis.
Previous experience required (if any):
- Experience working in Contact center customer service and problem-solving role.
- Knowledge of banking laws policies procedures and practices.
- Banking experience in service delivery and customer experience.
- Bachelors degree holder in Banking Finance or related field.
This position is for UAE Nationals only.
Required Experience:
IC
المهارات المطلوبة
- Test Cases
- SQL
- ضمان الجودة
- أجايل
- TFS
- Jira
- اختبار البرامج
- أتمتة الاختبارات
- Cucumber
- QA/QC
- SDLC
- السيلينيوم
عن الشركة
Welcome to Abu Dhabi Islamic Bank. Our bank offers many of the world's leading financial and banking services. Learn more about us through our website.
