Sales Specialist - Service & Modernization

Certified as a Top Employer in the UAE Qatar KSA and Oman KONE is dedicated to creating a superior workplace through outstanding people practices. We emphasize cultivating a great work culture inspiring high standards of quality and efficiency and fostering an environment that promotes collaboration diversity growth and well-being.

The Sales specialist supports maintenance and modernization sales persons by creating and qualifying leads for them. The purpose of the role is to take care of customers by phone and ensure that we respond to their requirements and contact them proactively.

Responsibilities and key activities

Create opportunities

• Creates qualifies and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling)
• Responsible for making courtesy calls
• Ensures successful conversions with existing and new maintenance customers
• Responsible for gathering relevant information about market and competitors while interacting with customers

Contract cancellation prevention

• Responds and resolves cancellation risks
• Monitor and resolve suspended contracts if any

Complaint and query handling

• Solves complaints with the rest of KONE team
• Handles queries
• Supports the finance function in money collection

Support sales people

• Qualifies leads and plans and schedules visits for farmer

Data quality and communications to ensure customer experience

• Monitors the leads and new opportunities in CRM and assigns them to right person
• Follows customers not visited; calls and identifies level of satisfaction and opportunity
• Documents the customer and contact information maintains customer data
• Updates CRM according to the communication of the hunter on outcomes of the meetings.

Are you the one

• Bachelors degree holder
• Minimum 2 years of experience in a similar role with a strong focus on administration tasks.
• Ability to handle and meet multiple deadlines and coordinate priorities accordingly.
• Excellent organizational skills able to perform duties with minimal supervision.
• Proficient in Microsoft (Word Excel Outlook Teams) with SAP and CRM experience advantageous.
• Excellent English language skills both spoken and written. Arabic is added advantage.

At KONE we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on Experience:

Unclear Seniority