Guest Relations Ambassador

رأس الخيمة - الإمارات

الراتب شهرياً: لم يكشف

تاريخ النشر: 02-11-2025

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

To provide a personalized service to all the guests fully aware and following the hotel standards and procedures.
To assist the Inspired Meetings teams and any other department in guest relation needs or pre-event arrangements.
To personally welcome guests and escort them to their rooms outlets or other public areas as requested.
To offer welcome drinks and towels to check-in guests at the reception.
To present the outlets and describe the hotel services to the guest and to promote the internal activities and events.
To ensure uncompromising levels of cleanliness and maintenance through own responsibility.
To use appropriate materials equipments and supplies for the smooth run of the guest relation operations and to ask for requisitions accordingly.
To use the proper telephone etiquette as per Sofitel standards.
To be most of the time in the guest area and to socialize with guests playing a Public Relations role in order to build strong and long-term relationships.
To ensure that the privacy of the guests and the confidentiality of the information is respected.
To manage any guest complaint in a professional manner by owning it resolving it to the guest satisfaction and recording it.
To call the Guest Experience Manager or Front Office Manager for advice in serious cases or if an approval is required.
To be fully aware of and to report all guest comments or complaints.
To do a proper filing and handover between the shifts.
To be aware of all VIPs visiting or staying in the hotel.
To properly use all the equipment and PMS.
To daily read the logbook and to sign it and update the activity reports.
To be updated with all the happenings in the hotel and with the latest administrative organizational operational or other changes and news.
To attend a daily line up briefing with the guest relation team to recapitulate tasks and activity.
To promote the Accor loyalty programs.
To maintain an atmosphere of high morale and a happy working relationship among the team.
To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.
To carry out any other reasonable duties as assigned by the Guest Experience Manager and the Front Office Manager.

Remote Work :

Employment Type :

Full-time

To provide a personalized service to all the guests fully aware and following the hotel standards and procedures.To assist the Inspired Meetings teams and any other department in guest relation needs or pre-event arrangements.To personally welcome guests and escort them to their rooms outlets or oth...

To provide a personalized service to all the guests fully aware and following the hotel standards and procedures.
To assist the Inspired Meetings teams and any other department in guest relation needs or pre-event arrangements.
To personally welcome guests and escort them to their rooms outlets or other public areas as requested.
To offer welcome drinks and towels to check-in guests at the reception.
To present the outlets and describe the hotel services to the guest and to promote the internal activities and events.
To ensure uncompromising levels of cleanliness and maintenance through own responsibility.
To use appropriate materials equipments and supplies for the smooth run of the guest relation operations and to ask for requisitions accordingly.
To use the proper telephone etiquette as per Sofitel standards.
To be most of the time in the guest area and to socialize with guests playing a Public Relations role in order to build strong and long-term relationships.
To ensure that the privacy of the guests and the confidentiality of the information is respected.
To manage any guest complaint in a professional manner by owning it resolving it to the guest satisfaction and recording it.
To call the Guest Experience Manager or Front Office Manager for advice in serious cases or if an approval is required.
To be fully aware of and to report all guest comments or complaints.
To do a proper filing and handover between the shifts.
To be aware of all VIPs visiting or staying in the hotel.
To properly use all the equipment and PMS.
To daily read the logbook and to sign it and update the activity reports.
To be updated with all the happenings in the hotel and with the latest administrative organizational operational or other changes and news.
To attend a daily line up briefing with the guest relation team to recapitulate tasks and activity.
To promote the Accor loyalty programs.
To maintain an atmosphere of high morale and a happy working relationship among the team.
To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.
To carry out any other reasonable duties as assigned by the Guest Experience Manager and the Front Office Manager.

Remote Work :

Employment Type :

Full-time

اعرض المزيد

المهارات المطلوبة

Sales Experience
التسويق
خدمة العملاء
Google Docs
Serving Experience
مبيعات التجزئة
أندرويد
Product Demos
التخطيط للأحداث والفعاليات
إدارة الفعاليات
تسويق الفعاليات
Dancing

قدم الآن

عن الشركة

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... اعرض المزيد

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