Unified Communications Support Engineer

دبي - الإمارات

الراتب شهرياً: AED 8000 - 13000

تاريخ النشر: 25-10-2025

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

JOB PURPOSE:

The Unified Communications Support Engineer is responsible tooptimize enhance implement support troubleshoot and document Unified Communication network of (Cisco IPT Mitel IPT NICE Cxone)solutions. They are responsible for providing technical support and guidance to businesses analyzing business requirements and developing customized solutions that meet those requirements.

RESPONSIBILITIES (INCLUDES ALL TASKS):

Optimize enhance implement support troubleshoot and document Unified Communication network of (Cisco IPT Mitel IPT NICE Cxone)solutions.
Provide technical support and guidance to Corporate and Contact Center end-users on the use and enhancements ofCisco IPT Mitel IPT NICE CxoneNice software solutions.
Analyze business requirements and develop customized solutions based on business requirements.
Test troubleshoot and provide solutions for issues and requirements and ensure they are functioning correctly.
Able to manage small enhancement projects.
Scripting and knowledge about APIs Integration
Understand Contact Centers solutions and able to troubleshoot daily operations cases.
Implement new services like new omnichannel call center setup on IVR scripting on NICE CXone
Develop and maintain technical documentation related all Unified Communications solutions.
Collaborate with cross-functional teams to ensure that the Unified Communications solutions meet business needs.
Stay up to date with the latest developments in Unified Communication Solutions and incorporate those developments into solutions as appropriate.

TECHNICAL SKILLS /COMPETENCIES:

MANDATORY

Bachelors degree in computer science Information Technology or related field.
At least 4 years of experience in support operations of Unified Communication solutions.
Strong knowledge of Telephony and Contact Center solutions.
Excellent analytical and problem-solving skills.
Strong knowledge of Data and Voice Networking concepts.
Strong communication and interpersonal skills.
Ability to work independently and in a team environment.
Certified in any of Cisco Collaboration/Contact Center or NICE Cxone (Preferably both).
Preferred to have ITIL Foundation certification.

SOFT SKILLS:

MANDATORY

Bachelors degree in computer science Information Technology or related field.
At least 4 years of experience in support operations
Strong analytical mindset and attention to detail.
Ability to prioritize under pressure and respond within SLA timelines.
Proactive accountable and a team player.

Signature: Syed Mohamed

Required Experience:

Manager

JOB PURPOSE: The Unified Communications Support Engineer is responsible tooptimize enhance implement support troubleshoot and document Unified Communication network of (Cisco IPT Mitel IPT NICE Cxone)solutions. They are responsible for providing technical support and guidance to businesses analyzing...

JOB PURPOSE:

RESPONSIBILITIES (INCLUDES ALL TASKS):

Optimize enhance implement support troubleshoot and document Unified Communication network of (Cisco IPT Mitel IPT NICE Cxone)solutions.
Provide technical support and guidance to Corporate and Contact Center end-users on the use and enhancements ofCisco IPT Mitel IPT NICE CxoneNice software solutions.
Analyze business requirements and develop customized solutions based on business requirements.
Test troubleshoot and provide solutions for issues and requirements and ensure they are functioning correctly.
Able to manage small enhancement projects.
Scripting and knowledge about APIs Integration
Understand Contact Centers solutions and able to troubleshoot daily operations cases.
Implement new services like new omnichannel call center setup on IVR scripting on NICE CXone
Develop and maintain technical documentation related all Unified Communications solutions.
Collaborate with cross-functional teams to ensure that the Unified Communications solutions meet business needs.
Stay up to date with the latest developments in Unified Communication Solutions and incorporate those developments into solutions as appropriate.

TECHNICAL SKILLS /COMPETENCIES:

MANDATORY

Bachelors degree in computer science Information Technology or related field.
At least 4 years of experience in support operations of Unified Communication solutions.
Strong knowledge of Telephony and Contact Center solutions.
Excellent analytical and problem-solving skills.
Strong knowledge of Data and Voice Networking concepts.
Strong communication and interpersonal skills.
Ability to work independently and in a team environment.
Certified in any of Cisco Collaboration/Contact Center or NICE Cxone (Preferably both).
Preferred to have ITIL Foundation certification.

SOFT SKILLS:

MANDATORY

Bachelors degree in computer science Information Technology or related field.
At least 4 years of experience in support operations
Strong analytical mindset and attention to detail.
Ability to prioritize under pressure and respond within SLA timelines.
Proactive accountable and a team player.

Signature: Syed Mohamed

Required Experience:

Manager

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Ruby
Mac Os
Computer Networking
Windows
TCP
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Linux
Shell Scripting
VPN
DNS
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Intertec Softwares

Intertec Systems is an IT services company headquarters in Dubai. We specialize in Retail, Banking, Insurance, and Healthcare organizations across Middle East and India. Intertec’s key capabilities include Digitalization of Business Operations, IT Services and Operations, Hybrid IT, S ... اعرض المزيد

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