We are seeking an experienced and dedicated Senior Spa Supervisor to oversee the day-to-day operations of a luxury private spa. The ideal candidate will be proactive service-oriented and possess strong leadership and technical skills. This position is perfect for someone with a passion for wellness client satisfaction and maintaining the highest service standards.
Key Responsibilities:
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Manage and supervise daily spa operations to ensure a smooth and exceptional guest experience.
-
Lead train and motivate a team of six spa professionals including therapists and reception staff.
-
Act as the main point of contact for VIP guests and family members ensuring personalized and discreet service.
-
Remain on-call as needed to support spa operations across multiple residences.
-
Operate and maintain advanced spa and wellness equipment including:
-
Oversee treatment schedules staff rosters and daily appointments.
-
Monitor inventory product usage and stock levels.
-
Maintain compliance with spa policies hygiene standards and safety protocols.
-
Handle guest inquiries feedback and service recovery with professionalism.
-
Support the creation and coordination of spa promotions and treatment packages.
Qualifications & Requirements:
-
Minimum 5 years experience in a supervisory role within a luxury spa wellness center or hospitality environment.
-
Strong leadership organizational and interpersonal skills.
-
Technical knowledge and experience in operating spa and wellness equipment.
-
Excellent communication skills and fluency in English.
-
Professional appearance and a client-focused attitude.
-
Ability to work independently handle pressure and multitask efficiently.
-
Flexibility to travel or be on-call as required.
-
Female candidates are encouraged to apply.
- Candidates with European or South African experience or background will be given preference.
We are seeking an experienced and dedicated Senior Spa Supervisor to oversee the day-to-day operations of a luxury private spa. The ideal candidate will be proactive service-oriented and possess strong leadership and technical skills. This position is perfect for someone with a passion for wellness ...
We are seeking an experienced and dedicated Senior Spa Supervisor to oversee the day-to-day operations of a luxury private spa. The ideal candidate will be proactive service-oriented and possess strong leadership and technical skills. This position is perfect for someone with a passion for wellness client satisfaction and maintaining the highest service standards.
Key Responsibilities:
-
Manage and supervise daily spa operations to ensure a smooth and exceptional guest experience.
-
Lead train and motivate a team of six spa professionals including therapists and reception staff.
-
Act as the main point of contact for VIP guests and family members ensuring personalized and discreet service.
-
Remain on-call as needed to support spa operations across multiple residences.
-
Operate and maintain advanced spa and wellness equipment including:
-
Oversee treatment schedules staff rosters and daily appointments.
-
Monitor inventory product usage and stock levels.
-
Maintain compliance with spa policies hygiene standards and safety protocols.
-
Handle guest inquiries feedback and service recovery with professionalism.
-
Support the creation and coordination of spa promotions and treatment packages.
Qualifications & Requirements:
-
Minimum 5 years experience in a supervisory role within a luxury spa wellness center or hospitality environment.
-
Strong leadership organizational and interpersonal skills.
-
Technical knowledge and experience in operating spa and wellness equipment.
-
Excellent communication skills and fluency in English.
-
Professional appearance and a client-focused attitude.
-
Ability to work independently handle pressure and multitask efficiently.
-
Flexibility to travel or be on-call as required.
-
Female candidates are encouraged to apply.
- Candidates with European or South African experience or background will be given preference.
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