Telephone Operator Agent at Waldorf Astoria Dubai International Financial Centre
شارك هذه الوظيفة
موقع الوظيفة:
الراتب شهرياً:
تاريخ النشر:
نُشرت منذ أكثر من 30 يومًا
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
ملخص الوظيفة
What are we looking for
A Telephone Operator Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
- A passion for delivering great customer service.
- A highly professional telephone manner and excellent communication skills.
- Outstanding administration and organizational skills.
- Intermediate computer proficiency.
- Knowledge of Forbes 5 stars standards.
- Previous Experience in a Luxury Hotel.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience as a telephone operator in a luxury environment
What will it be like to work for Waldorf Astoria Hotels & Resorts
Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service you may just be the person we are looking for!
EOE/AA/Disabled/Veterans
A Telephone Operator Agent at Waldorf Astoria Dubai International Financial Centre is the first point of contact for our guests responding to their queries and requests over the phone in a professional courteous and timely manner.
What will I be doing
As a Telephone Operator Agent you will represent the elegance of Waldorf Astoria by maintaining Forbes Five-Star standards in every interaction ensuring each guest receives a warm attentive and seamless service experience. Specifically you will be responsible for performing the following tasks to the highest standards:
- Achieve positive outcomes from guest queries in a timely and efficient manner.
- Accept and deliver all messages correctly and promptly for guests.
- Ensure all wake up calls take place at the correct time with appropriate greeting following the Forbes 5 stars standards.
- Ensure that the emergency / downtime reports are saved and ready to use when needed.
- Demonstrate knowledge of all hotel facilities and services local attractions and landmarks in the hotel vicinity and use up-selling techniques to promote these offerings to maximize revenue.
- Handle emergency calls immediately and relay comprehensive and accurate information as required.
- Demonstrate True Waldorf Service to all internal and external calls from guests.
- Handling calls for restaurant reservations after F&B duty hours.
Required Experience:
Intern
المهارات المطلوبة
- الخدمات المالية
- AECOM
- دعم الإدارة
- تطوير العلامة التجارية
- Jboss
- تطوير أندرويد
عن الشركة
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
