Team Leader - Liabilities & Cash Management Portfolio

Role : Team Leader - Liabilities & Cash Management Portfolio
Location : Dubai

Role Purpose:

The TL of Virtual Relationship Manager will act as a virtual sales channel focusing on service & growth of various financial products including liabilities FX fees investments wakala and takaful to increase revenue.

Key Accountabilities of the role

Client Relationship Management and Customer Service:

1. Maintain Regular Communication:Ensure consistent and proactive communication with clients to enhance portfolio growth and client satisfaction.
2. Resolve Customer Complaints:Address and resolve customer complaints promptly and effectively to maintain high levels of client satisfaction.
3. Utilize Multiple Communication Channels:Employ various methods (phone email meetings visits) to maintain strong client relationships.
4. Focus on Premium Clients:Prioritize service to premium clients while ensuring all clients receive exceptional service.
5. Develop Tailored Sales Plans:Create customized sales plans based on clients financial needs and goals.
6. Educate Clients:Inform clients about available products and services emphasizing their benefits.
7. Conduct Financial Reviews:Perform regular financial reviews to identify additional needs and cross-selling opportunities.
8. Follow Up on Leads:Promptly follow up on leads to convert them into sales.

Portfolio Growth and Financial Targets:

1. Achieve Portfolio Growth:Manage the portfolio to achieve growth in liabilities FX fees trade transactions investments and overall financial targets.
2. Ensure Yearly Growth:Ensure portfolio growth compared to the previous year.
3. Identify Cross-Selling Opportunities:Identify and capitalize on cross-selling opportunities to increase revenue.
4. Increase Product Penetration:Increase the number of products per customer.
5. Implement Growth Strategies:Develop and implement strategies to maximize portfolio growth while mitigating risk.
6. Track Sales Performance:Monitor and analyze sales performance metrics to identify areas for improvement.
7. Leverage Data Analytics:Use data analytics to identify high-potential clients and target them with personalized offers.
8. Organize Sales Events:Plan and participate in sales events to generate leads.
9. Maintain a Strong Sales Pipeline:Ensure a robust sales pipeline for new business opportunities.

Team Collaboration and Support:

1. Support Team Efforts:Provide support to the team across all areas of responsibility.
2. Follow Management Instructions:Adhere to instructions from line managers and complete assigned tasks efficiently.
3. Work Flexibly:Be prepared to work in multiple locations as needed.
4. Utilize MIS/CRM Software:Use MIS/CRM software to manage client relationships and sales activities.
5. Monitor Cross-Selling Performance:Analyze cross-selling performance and identify areas for improvement.
6. Refine Approaches Based on Feedback:Use customer feedback to refine cross-selling approaches and enhance satisfaction.

Portfolio Risk Monitoring:

1. Maintain Risk Awareness:Stay informed about risk parameters (AML ADIB compliance P&P CB regulations).
2. Ensure Compliance:Provide necessary inquiries and documents to the compliance department.
3. Identify Potential Risks:Identify and assess potential risks or suspicious activities.
4. Monitor Transactions:Monitor customer transactions for risk or non-compliance patterns.
5. Implement Risk Mitigation Strategies:Develop and implement strategies to mitigate risks and protect the portfolio.

Specialist Skills / Technical Knowledge Required for this role:

Education:

• Bachelors degree in Finance Business Administration or a related field.

Experience:

• Minimum of 10 years in banking or financial services demonstrating a proven track record of success.
• Comprehensive knowledge of anti-money laundering measures compliance policies and central bank regulations.
• Outstanding communication and interpersonal skills for superior client relationship management.
• Demonstrated ability to coordinate and ensure meticulous documentation compliance with organizational policies.
• Expertise in resolving customer complaints and delivering exceptional customer service.
• Extensive familiarity with risk monitoring due diligence and maintaining customer records in strict compliance with regulations.
• Strong team player with the capability to collaborate effectively with internal teams and business partners.
• Adaptability to work in multiple locations based on dynamic business needs.
• Knowledge of ADIB policies and procedures is a significant advantage.
• adherence to line manager instructions and the ability to efficiently handle diverse tasks assigned by management.

Previous experience required (if any)

Experience:

• Minimum of 10 years of experience in banking or financial services.