Technical Support Engineer

دبي - الإمارات

الراتب شهرياً: لم يكشف

تاريخ النشر: 01-09-2025

عدد الوظائف الشاغرة: 1 عدد الوظائف الشاغرة

سجل للتقديم

ملخص الوظيفة

JOB DESCRIPTION

JOB TITLE: Technical Support Engineer

JOB PURPOSE: For technical support for End User Devices being managed under Managed Services Contract of DHA

QUALIFICATION: 3 Year Technical Diploma or Bachelors degree in related field (preferred).

CERTIFICATIONS: Any one of - CompTIA A ITIL V3/V4 Microsoft 365 Certifications

EXPERIENCE: 3 4 Yrs

RESPONSIBILITIES (INCLUDES ALL TASKS):

Provide onsite technical support for Windows and Mac devices including mobile devices (tablets and laptops).
Install configure and maintain Antivirus and Endpoint Detection & Response (EDR) solutions.
Perform MDM (Mobile Device Management) enrolment.
Support and troubleshoot Office 365 applications OneDrive and VPN client applications.
Conduct basic network troubleshooting (LAN Wi-Fi and VPN issues).
Perform OS imaging deployment and configuration of new laptops.
Manage end-user-related IT Security tickets.
Provide prompt and effective support for VIP users ensuring minimal disruption.
Participate in bulk asset movement including device preparation and deployment.
Perform spare parts replacement for laptops and CPUs.
Provide L1 support for Printers Smart TVs Audio and Video conferencing equipment.
Provide L1 stand in support in Boardrooms and Meeting rooms.
Troubleshoot technical issues and document solutions in knowledge base articles.
Document incidents resolutions and maintain accurate service records.

TECHNICAL SKILLS / COMPETENCIES:

MANDATORY

Awareness of ITIL best practices and experience with ITSM tools such as Ivanti BMC ServiceNow etc.
Knowledge of IMAC (Install Move Add Change) processes.
Physical ability to participate in bulk asset movement.

OPTIONAL

CompTIA A
Microsoft 365 Certifications
ITIL V3/V4

SOFT SKILLS:

Excellent communication and interpersonal skills.
Ability to handle VIP user issues with professionalism.
Ability to work effectively in a team and maintain high customer satisfaction.
Collaborate with other IT teams to ensure seamless support and issue resolution.

JOB DESCRIPTIONJOB TITLE: Technical Support EngineerJOB PURPOSE: For technical support for End User Devices being managed under Managed Services Contract of DHAQUALIFICATION: 3 Year Technical Diploma or Bachelors degree in related field (preferred).CERTIFICATIONS: Any one of - CompTIA A ITIL V3/V4 M...