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TECHNICAL SUPPORT ENGINEER - OCS SYSTEMS

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الوصف الوظيفي

Job Responsibilities:

  • Troubleshooting and resolution of assigned work order;
  • Provide Root Cause Analysis for the assigned work order;
  • Manage SCADA system-level maintenance and enhancements;
  • Leading different phases of SCADA Development and IVVQ for new SCADA Software versions required as per service requirements;
  • Supporting projects relevant to OCS T&C technical activities whenever required;
  • Ensuring the troubleshooting of different types of problems related to network and SCADA;
  • Analysis of Obsolescence Report as per the client requirement;
  • Primary point of contact for customer technical queries not fielded by FSEs technical advice on modification standards component part numbers and support equipment;
  • Creating awareness of current capabilities and working towards improving knowledge of the OCS System;
  • Updating documentation and procedures whenever required;
  • Conducting investigation into design documentation and software release documentation particularly when availability of software functionality is not clear.
  • Represent Project Management at Customer progress review meetings.
  • Address technical concession requests;
  • Provide support to internal and external progress reporting;
  • Co-ordinate or undertake (as required) technical support activities at Customer/User sites;
  • Attend support and facilitate Customer meetings;
  • Participate in training development and planning activities as identified;
  • Ensure that any product safety requirements are not compromised by work carried out and that all local safety procedures are adhered to;
  • Adhere to relevant Company and Local Health and Safety procedures and maintain vigilance within the workplace to ensure that the working environment remains safe at all times



Key Qualifications:

  • A Bachelors degree from an accredited university or college in Engineering Business or equivalent experience.
  • Minimum 10 years of experience in Metro SCADA system.
  • Proven expertise in large-scale infrastructure or metro rail projects.
  • In-depth understanding of SCADA systems operations.
  • Experience in software version testing deployment and support in operational settings.
  • With strong troubleshooting problem-solving and analytical skills.
  • Able to learn about new technologies quickly.
  • Manage and monitor all installed systems and infrastructure.
  • Resolving escalated customer complaints without the need for team lead intervention.
  • Documenting troubleshooting and problem resolution steps.
  • Participation in providing training to customers as required.
  • Client-facing experience.
  • Strong written and verbal communication skills.


Vertical:

Engineering

نوع التوظيف

دوام كامل

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