drjobs Service Desk Engineer English

Service Desk Engineer

صاحب العمل نشط

1 وظيفة شاغرة
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سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
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drjobs

حالة تأهب وظيفة

سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني

Valid email field required
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موقع الوظيفة drjobs

دبي - الإمارات

الراتب شهرياً drjobs

AED 8000 - 10000

عدد الوظائف الشاغرة

1 وظيفة شاغرة

الوصف الوظيفي

JOB DESCRIPTION


JOB TITLE: Service Desk Engineer


JOB PURPOSE: L1 Support


QUALIFICATION: Diploma in Technology B.E/B. Tech or Equivalent


CERTIFICATIONS: CompTIA A or CompTIA N or any certificate from Microsoft


EXPERIENCE: 2 years


REPORTING TO: Service Delivery Manager


RESPONSIBILITIES (INCLUDES ALL TASKS):

  • Responding to IT support tickets and inquiries via various channels such as email phone or ticketing systems and documenting solutions and resolutions.
  • Handling solving and logging the technical tickets in ticketing system.
  • Provide quick and effective assistance with IT systems to all users.
  • Prepare IT assets to the users to meet the requirement.
  • Responding in a timely manner to technical issues and requests with high quality to meet SLA.
  • Installing and configuring computer hardware software systems networks printers and scanners.
  • Manage users account in AD and exchange server.
  • Analyzing and diagnosing issues and malfunctions with troubleshooting hardware and software.
  • Onboarding new users.
  • Excellent problem-solving and analytical skills.
  • The ability to break down technological processes and deliver clear step-by-step instructions to users.
  • Provide professional support to VIP users.
  • Troubleshooting and diagnosing IT problems identifying root causes and implementing solutions to minimize downtime and disruptions.
  • Assisting with the setup and deployment of new devices including computers printers and mobile devices.
  • Providing training and guidance to end-users on IT tools applications and best practices to enhance their productivity and technical proficiency.
  • Work with the team to provide high quality IT services to the users.
  • Must be able to communicate in Arabic.
  • ITIL certification will be an added advantage.


TECHNICAL SKILLS / COMPETENCIES:

  • Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.
  • Basic networking experience.
  • Comprehensive experience in OS systems.
  • Proven experience in ticketing systems.


SOFT SKILLS:

MANDATORY

  • Excellent communication skills both written and verbal
  • Time Management.
  • Research Skills.
  • Attention to details.
  • Patience.
  • Work under pressure.
  • Multitask Management
  • Analytical and problem-solving skills
  • Teamworking skills
  • Arabic Speaking and Writing


OPTIONAL

  • ITIL
  • MCSA
  • CCNA





Required Experience:

Manager

نوع التوظيف

دوام كامل

نبذة عن الشركة

الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل. نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا