BSS Operation Sr Engineer

We dont think about job roles in a traditional way. We are antisilo. Anticareer stagnation. Anticonventional.

Beyond ONE is a digital services provider radically reshaping the personalised digital ecosystems of consumers in high growth markets around the world. Were building a digital services aggregator platform with a strong telco foundation and a profitable growth strategy that empowers users to drive their own experiencesubscribe once source from many and only pay for what you actually use.

Since being founded in 2021 weve acquired Virgin Mobile MEA Friendi Mobile MEA and Virgin Mobile LATAM (with 6.5 million subscribers) and 1600 dedicated colleagues across Chile Colombia KSA Kuwait Mexico Oman and UAE.

To disrupt for good takes a rebellious spirit a questioning mind and a warm heart. We really care about how to get things done and not who manages who. We benefit from our diversity and together we disrupt the way we and others thinkin about our lives for good.

Do you want to exchange ideas learn from each other and leave your mark on our journey This is the place for you.

As a BSS Operations Sr. Engineer you will play a key role in ensuring smooth operation and high availability of our mobile IT solutions by resolving complex system issues and driving vendor collaboration. Your contributions will help shape our IT Operations team and ultimately the way we deliver seamless services to our users across the region.

What success looks like:
In your first year you will establish 100 visibility into operational processes deliver a vendor SLA improvement plan and build a proactive issue resolution strategy that reduces downtime and enhances service performance.

Why this is for you:
If youre keen on solving endtoend system reliability and vendor coordination challenges in a dynamic telecom environment hit us up. Were looking for someone ready to tackle this challenge headon and make an impact from day one.

Key Responsibilities

In this role you will:

• Lead technical escalations from customer care and sales teams ensuring fast and accurate resolution.

• Collaborate with internal IT customer operations and vendor teams driving SLA adherence and continuous service improvement.

• Manage thirdparty vendor relationships for L2 & L3 support ensuring issue resolution and proper documentation across systems.

• Perform daily system health checks and troubleshoot complex application issues.

• Execute root cause analysis incident tracking and resolution documentation to build longterm fixes.

• Monitor backend IT systems proactively to mitigate userimpacting issues.

• Provide automated reporting tools and scripts to streamline recurring tasks and bug resolution.

• Support IT project planning and implementation aligning with operational and business goals.

• Contribute to continuous process improvement and maintain uptodate technical documentation.

Qualifications & Attributes

Were seeking someone who embodies the following:

Education:

Bachelors or Masters degree in Computer Science Engineering or a related field.

Experience:

• 710 years in telecom operation support within mobile telecom operators or MVNOs.
• 510 years managing network operations using global standards like ITIL and eTOM.

Technical Skills:

• Musthaves: Strong diagnostics skills experience with backend application monitoring proven record in vendor management familiarity with telecom BSS/OSS operations.
• Nicetohaves: Experience implementing automation through scripting knowledge of provisioning systems and exposure to cloudbased solutions.

Unique Attributes:

• Thrives in fastpaced environments requiring crossfunctional collaboration.
• Possesses a proactive mindset strong analytical thinking and highlevel problemsolving abilities.
• Excels with ITILbased methodologies and can navigate matrix organizations effectively.

What we offer:

• Rapid learning opportunities we enable learning through flexible career paths exposure to challenging & meaningful work that will help build and strengthen your expertise.
• Hybrid work environment flexibility to work from home 2 days a week.
• Healthcare and other local benefits offered in market.

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