Technical Analyst 5-Support

Job Description

*As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

Desired Candidate Profile

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Business Intelligence Consultant with expertise in ODI and SQL. OBIA will be an added advantagePrimary Skills - ODI Techno-Functional consultant with experience in ODI, SQL, Data Warehousing concepts and modeling. Expertise in OBIA modules like Financials, HR, Projects, Procurement and Spend will be an added advantage.
• Customer facing skills
• Should have experience in Support / Implementation
• Ready to work in shifts including night shift.
• Excellent communication skills
• ODI ELT Modeling and development
• ODI ELT Upgrade and post upgrade expertise
• SQL building and validation
Job Description -
Expertise in ODI ELT tool development such as Interfaces/Mappings, Packages, Scenarios, Variables, Procedures and Load Plans. Excellent SQL building skills. Upgrade expertise from older version of ODI to 12c. Troubleshooting ELT issues and backtracking till the source layer. Performance tuning capabilities.
• Techno-Functional System Support, Configuration, functional/technical design for custom solution and integration.
• Experience with all aspects of the system - development, support, upgrade, testing and Pre & Post implementation activities.
• Should be able to independently design and develop new ELTs or modify the existing ones by using ODI.
• Have experience of writing efficient and optimize code and understanding of performance tuning techniques in ODI.
• Should be able to investigate, analyze and provide solution for enhancements/development.
• Work with the product support team as needed. Knowledge of My Oracle Support is required.
• Perform ELT Developer tasks related to implementation and upgrade projects.
• ELT Support - Break/Fix support,
• Monitoring performance, logs of the ODI ELT Load Plans.
• Monitoring the daily ELT data loads,
• Minor enhancements - including changes & tweaks to scripts, minor ELT adjustments and creating/modifying ETLs.
• Take personal responsibility for continual process improvement.