telecallers job is to make outbound calls to customers provide information and offer assistance. They may also handle customer service calls.
Responsibilities
Explain company products and services
Generate sales
Maintain call records
Submit progress reports
Meet sales targets
Stay updated with market trends
Identify customer needs
Provide information and assistance to customers
Skills and attributes
Communication: Effective communication skills are essential.
Multitasking: Telecallers handle a variety of calls so they must be able to multitask.
Problem solving: Telecallers should be able to reason in the moment and act on their own ideas.
Adaptability: Telecallers should be able to adjust to different situations and customers.
Customer service: Telecallers should be sales focused and provide excellent customer service.
Organization: Telecallers should have strong organizational skills.
English: Telecallers should be proficient in English.
Product knowledge: Telecallers should be able to quickly absorb product knowledge.
Telecallers are an important part of any business that relies on phone sales or customer service.