Senior Officer- Processing Unit - Consumer Banking Account Services - Part time Emiratization

Job Purpose

Assist in management of the Account Services Centre workflow activities related to Account opening and Account Maintenance on a daytoday basis for increasing operational quality/efficiency by providing improvement suggestion and Backoffice support to all UAE branches and department related Accounts Opening & Account Maintenance for Retail ELITE & GPB (ISL & Conventional) segment.

Key Accountabilities

Policies Systems Processes & Procedures

• Follow all relevant departmental policies processes standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
•  Demonstrate compliance to organizations values and ethics at all times to support the establishment of a value drive culture within the bank.

Continuous Improvement

• Contribute to the identification of opportunities for continuous improvement and sustainability of systems processes and practices considering global standards productivity improvement and cost reduction.

Reporting

• Assist in the preparation of timely and accurate statements and reports to meet department requirements policies and quality standards.

Service

• Handle all activities related to  account opening and Account Maintenance for Retail ELITE & GPB  (ISL & Conventional ) segment.
• Handle all Account maintenance activities of Staff account and NHL.
• Assist in management all the exceptions for all type of Account opening for Retail ELITE & GPB (ISL & Conventional) segment for all UAE branches.
•  Assist in management for all type of Account Maintenance for Retail ELITE & GPB (ISL & Conventional) segment for all UAE branches.
• Assist offshore team for Bank initiated Account Closure due to Central Bank regulations by issuing Managers cheque cancellation of STO/DD via TBO and Central Bank reporting.
• End to end process of handling due for Dormancy and Inactive Accounts
• Responsible in management for all related UATs
• support to the offshore and branch network to help resolve queries clarifications and follow ups on various account servicerelated requests.
• Handle all Macro uploads.
• Ensure that daily weekly and monthly tick lists are effectively maintained and the commitments towards our internal and external customers are met according to Service Level Agreement (SLAs)
• Ensure all activities are carried out as per the agreed SLAs and in case of exceptions beneficiaries are advised accordingly.
• Accept additional tasks as and when assigned by Line Manager to avoid service interruption.
• Review and approve transactions for the team under your supervision and ensure that no transaction is pending in the queue for review and approve.
• Control and administer the functions of all the team to ensure that all requests received are attended promptly and efficiently in line with the policies & procedures.
• Maintain highly efficient turnaround time.

Risk

• Manage the workflow efficiently with the resources available without compromising on the risk and services.
• Ensure escalation of any identified risk and suggest and implement mitigating actions and controls to safeguard the Bank.
• Ensure timely and effective communication is maintained with Internal as well as external customers taking utmost care in protecting the reputation of the bank.
• Identify risk based on analysis and nature of issues and inquiries arising repeatedly. Ensure to escalate these identified risks to the concerned authority within the Unit and be a part of the team designing the mitigating factors.

People

• Review periodically the staff job functions and ensure that all staff within the unit is fully aware of all the process which would facilitate job rotation.
• Maintain professionalism and effective communication with colleagues within the Unit and all other Departments. 
• Adhere to your individual duties and responsibilities and support the team to deliver service excellence.
• Ensure all staff are able to deliver the tasks assigned including on the job technical & soft skill training and development.
• Induct all new recruits on the complete services offered by Accounts Services how their role contributes to the overall delivery of the Group Operations vision and mission.

  Business Efficiency

• To manage the work flows efficiently with the resources available without compromising on the risk and services.
• Provide improvement suggestions to enhance the quality and efficiency in our work resulting in best customer service.
• Maintain highly efficient turnaround time.

Qualifications :

• Bachelors Degree preferable in Commerce Banking Finance or Economic.
• 5 Years relevant experience in the banking sector with at least 2 years in similar positions of progressively increasing managerial responsibilities in the function.

Remote Work :

No

Employment Type :

Parttime