Customer Service Specialist - FMCG 9 months Contract - ManpowerGroup Middle East

The Role
Role description: The Customer Service Specialist (CSS) contributes to the success of all Clients Brands and Customers in the UAE by handling frontline and backline activities to merchandise orders to key customers in a fastpaced direct customer delivery environment. yze situations accurately taking effective action under narrow time constraints. This role reports into the Customer Service Manager. CUSTOMER SERVICE MANAGEMENT: Shipments and relationship with Key accounts across Dubai and Northern Emirates SAP ECC Key user heavily involved in system related activities and testing Manage Customers requirements & orders management on SAP in a timely manner. Delivery of the SLAs agreed with the Business partners. Close collaboration with Internal functions such as Demand Planning Logistic Operations Finance Sales teams for seamless operations. Leading operational meetings and business reviews with internal and external stake holders. Accounted for CS main KPIs (CFR Optimized delivery cost & reduction of returns waste) CUSTOMER OPERATIONS MONITORING: Monitors the igned customer operations processes and yze the Key Performance Indicators to identify issues and improve process effectiveness. Support business team with tools & reports to provide visibility on business performance. Develop and measure Clients Customer Service metrics and provide critical insight for rootcause ysis and overall network strategy improvements Develop and support sales with Customer Scorecards and detailed customer ysis proposing solutions for better service to our customers OPERATIVE IMPROVEMENT: Ensures the optimal collaboration capability and process maturity within the chain Avoid being tactical order processing individual by implementing a strategic customer logistics excellence program. Crossfunctional & business partner engagement to optimize ordertodelivery cycle times achieving the optimum balance between bestincl service and optimum cost level. Collaborate with the warehouse and transportation team to identify opportunities address issues and come up with actions that further improve the operation

Requirements

• Minimum 5 years of experience. SAP ECC knowledge is a must & professional level in Excel and Power point. Experience in direct store delivery logistics planning including the reversed operation. Familiar with Kaizen approach of solving problems with continuous improvement mindset.

About the company
We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. ManpowerGroup powers the success of many of the worlds most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness increase efficiency and spur productivity. Combining global reach with local expertise 3600 offices in over 80 countries we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service. ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker thus bringing 15 years indepth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key s specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement. Our consultants are experts in finding the right talent across all industries in a broadrange of occupations including: * IT & Telecommunications * Engineering & Construction Oil & Gas * Banking Finance & Legal * Sales & Business Development * Marketing Public Relations & Communications * Human Resources & Training * Customer & Support Services (Secretarial and Administrative) * Operational Supply Chain & Logistics * Executive Recruitment * Emiratization Solutions * Recruitment Program Outsourcing Solutions * Managed Service Provider Solutions * Talent Based Outsourcing Solutions * Outsourced Staffing SolutionsThis job has been sourced from an external job board.
More jobs on