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Job description

Job Summary

Strategy

• To develop payment service products and position the processing centre as a revenue generator.

• Meet the departmental operation budget by ensuring that the cost of providing services are tracked and controlled in relation to the budgets set for these activities. Always look for ways and means to control cost per transaction and that includes monitoring cost on courier, communication and other misc. expenses.

Key Responsibilities

• Ensure all the transactions handled in CPC are checked and processed for authenticity (as to source, value, SC Star etc) and are disposed off strictly as per remitters instructions.

• Ensure that all internal account reconciliation escalations are addressed on a daily basis and correction entries passed where required eg sundry, erroneous, csa accounts etc.

• To ensure that any Nostro unreconciled entries escalated are kept to a minimum and are resolved on a daily basis.

• Ensure that turnaround times in respect of processing various transactions are met on a constant basis as per agreed SLA with respective units

• Ensure that all enquiries / complaints are resolved within agreed turnaround time

• Be aware of all policies and procedures for CMO processing and products

• Develop good knowledge and understanding of the Group’s CMS policy and other bank procedures

• Act as custodian for Bank keys as and when required.

• Act as a bulk stock custodian as and when required.

• Act as backup for the other supervisory desks.

• Ensure all cheques, including returned items (RCMS Clearing Cheques, Inward collection, Outward Collection, In House cheques, PDCs and PDCDs) received into CMO are checked for authenticity and are processed as per customer’s instructions.

• Ensure that PDC cheques and counter activities are accurately warehoused and lodged into clearing in a timely manner.

• To ensure a robust reconciliation of all sorts of instruments received and processed.

• To develop cash management products and position the processing centre as a revenue generator.

• Avoid revenue leakage and ensure that there are no debits to P and L accounts without appropriate authority

• Ensure there is no revenue leakage in respect of tariff to payment instructions (including collections /discounting)

Skills and Experience

People & Talent
• Motivate and train staff to ensure performance is optimized. Drive productivity improvement across the department operations where possible
• Initiate and drive service improvements across the portfolio as part of the Group’s out serve program.