COORDINATOR CUSTOMER SERVICES

YOUR TALENT

Education:

• University Degree
  

Experience:

• Minimum 1-2 years of experience of sales and/or customer service
  

Capabilities:

• A strong customer service focus
• Excellent communication skills and a proven ability to develop long lasting relationships with our key accounts
• Ability to contribute to a team environment where performance is measured
• Experience in working under pressure to meet deadlines and conflicting priorities
• Strong Microsoft Office skills are essential.
• Team Player with high level of collaboration
• Excellent command of English language
• Experience in SAP preferred but not mandatory
  

YOUR MISSION

• Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
• Process and coordinate all orders received via mail or otherwise, following existing Company policies, procedures, and programs
• Checks incoming stocks of seasonal products against the respective orders on the system, creates delivery forms and forwards details to the Warehouse.
• Checks stock provisions of open orders, and follows up pending blocked orders
• Keep order book up-to-date reflecting customer cancellations, Purchase drops etc.
• Process customer shipment claims or return requests following existing Company policies, procedures, and programs.
• Provide assistance and support to internal partners including Sales, Marketing, Finance, Operations representatives relating to order processing.
• Transfers seasonal orders to SAP; sets customer discounts and determines Net order amounts
• Work towards both independent and team KPI’s to improve business standards, service levels and financial results.
• Coordinate a cross-functional collaboration with Sales, Marketing, Warehouse and Finance department towards common goals set by the organization.
• Manager Ad-hoc projects and reports as required by the line manager.
• Prepares Monthly OOH, Cancellations, Shortages, Freight, Inventory Valuation and Physical Inventory reports.
• Prepares Daily Order Fulfilment report in sales order period.
• Ensuring all packed shipments are invoiced in SAP accurately