Telephone Operator

• Achieve positive outcomes from Guest queries in a timely and efficient manner • Accept and deliver all messages correctly and promptly for both Guests and management • Ensure all wake up calls take place at the correct time • Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate • Handle emergency calls immediately and relay comprehensive and accurate information, as required • Demonstrate a high level of customer service at all times • Comply with hotel security, fire regulations and all health and safety legislation • Attend appropriate training courses, when required • Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity