CX Customer Experience Consultant

Responsibilities: Ability to comprehend customer persona and journeys. Review existing customer strategy and journeys and suggest improvements to overall CX strategy and engagement. Evaluate and improve survey methodologies, tools, and processes to enhance the quality and effectiveness of customer feedback collection. Draft clear, unbiased questions and structure surveys to ensure high response rates. Oversee the distribution of surveys through various channels (e.g., email, online platforms, phone) and manage the collection of responses.