Manager- NHL Collections

Follow up on all allocated overdue accounts and ensure resolution as per the target assigned (monthly). Ensure that the individual targets based on both Efficiency and Productivity parameters are met on a monthly basis Obtain detailed information about the overdue customers and the same is documented on collection system for future trails on the account. Negotiate with the customer wherever applicable and reach out for a settlement in consultation with the Head, Collections as necessary Ensure that the collection process is carried out within the framework of code of conduct and keeping in mind the reputation of the bank