Front Office - Telephone Operator - UAE National

Receive each guest call in a professional and friendly manner • Maintain effective communication with all related department to ensure smooth service delivery • Handle every query in a polite and courteous manner and exceed guest expectations • Ensure guests are greeted by name upon calling as per the Rotana Standard • Maintain an up to date knowledge of the hotel and local services • Maintain an awareness of guest profile through the Opera guest profile system • Complete management’s long distance call vouchers and record them on the traffic sheet • Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard