Roles & Responsibilities
Coordinate and oversee the daily operations of the housekeeping department in a hotel
Coordinate and manage housekeeping staff to ensure cleanliness and maintenance of hotel rooms and public areas.
Develop and implement housekeeping procedures and standards to maintain a high level of cleanliness and guest satisfaction.
Inspect hotel rooms and public areas to ensure they meet quality standards and identify areas for improvement.
Train and supervise housekeeping staff on cleaning techniques, safety procedures, and customer service.
Maintain inventory of cleaning supplies and equipment, and order supplies as needed.
Handle guest requests and complaints related to housekeeping, and resolve any issues promptly and professionally.