Reservations Agent

Job Description

As a Reservation Agent, you will play a pivotal role as the initial point of contact for room reservations. Your responsibility goes beyond mere transactions; it entails delivering an unparalleled level of service that aligns with our esteemed reputation. With meticulous attention to detail and a commitment to excellence, you will ensure that every guest interaction exceeds expectations.

Qualifications

Experience/Certificates/Education

• Bachelor’s degree in Hotel Management or related field preferred.
• A minimum of 1-2 years of proven experience in an ultra-luxury hospitality environment, preferably within a Forbes 5-Star property.
• A background in reservations management, with a demonstrated ability to deliver exceptional service and exceed guest expectations.
• Impeccable attention to detail and a relentless pursuit of excellence in all interactions.
• Exceptional communication skills, both verbal and written, with the ability to convey sophistication and professionalism.
• Proficiency in computer literacy, including relevant software applications and experience with the Opera system.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• The capability to thrive in a fast-paced environment while maintaining composure under pressure.
• Ability to work independently and as part of a team.
• Strong analytical skills and a strategic mindset, enabling proactive identification of revenue opportunities and sales leads.
• Fluency in multiple languages is advantageous, enhancing the ability to cater to the diverse needs of our international clientele.
• A passion for hospitality excellence and a commitment to upholding the prestigious reputation of our ultra-luxury hotel.