You will nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner
Drive eNPS through people experience initiatives and culture
Oversee store's day to day operations related to VM, Retail Store SOPs adherence, and sales team schedule
Offer support to store staff during in-store events
Act as the key point of contact with back-office team
Ensure click and collect are conducted within SLAs
Ensure customer data is properly captured by the team in adherence to marketing team requirements
Promote loyalty program (MUSE) and ensure team knowledge about app offerings etc..
Increase the revenue target of the store