Guest Relations Executive

About the Job:

An opportunity has arisen for a Guest Relations Executive to join Shimmers Restaurant. The main duties and responsibilities of this role:

• Providing excellent customer service to all guests, including greeting them warmly and engaging in small conversations to make them feel comfortable and welcome.
• Schedule dining reservations and arranges parties or special services/special occasions such as anniversaries, birthdays, proposals etc. for guests according to the Restaurant Reservations SOP.
• Actively uses the standards detailed in F&B Enquiry/ Booking checklist when taking Restaurant enquiries or bookings.
• Greet guests and escorts them to tables. Shares their names to relevant service staff immediately after seating. Match the pace of the table and present the menus after each guest is comfortably seated.
• Must familiarize with the menu and signature dishes to answer guests’ queries associated with it. Wait for the right moment to describe the Chef specials/festive specialties. Recommend food choices with drinks in accordance with guest’s passion for food and beverage.
• Anticipate guest’s needs and expectations correctly, including those with special needs, and provide appropriate products, services, or information thus delivering a hospitality experience that goes above and beyond keeping in mind Heart of Jumeirah standards. Inform staff on next shift about special needs or as necessary.
• Maintain knowledge of all in-house services, theme of the destination dining as well as local information and must be able to assist guests as per their enquiries.
• Responsible for the collection and input of any relevant guest history in profile & all guest source data with utmost accuracy (in-house, residents, outside tourist, BU) and consolidate per shift.
• Assist in recording inventories/ stock-takes as required.
• Answer telephone within 3 rings using the Standard script professionally and politely.

About you:

• 1-2 years’ experience in Guest’s service-related work in a 5-star hotel in Fine dining /Destination Dining.
• Proficient in English.
• Knowledge of Microsoft Office and Micros.
• Additional language would be an advantage.
• Knowledge of LQA / Forbes standards is preferred.