Senior Salesforce Product Analyst

What You’ll Be Doing

• Work in a scrum team dedicated to supporting the cross-functional business units of the Customer First organization and federal stakeholders
• Responsible for the end-to-end solution; including requirement gathering, implementing, testing, deploying, monitoring, and reporting success metrics
• Refine user stories leveraging analysis, interviews, workshops, surveys, and other methodologies
• Craft technical requirement documents, process flows, and functional and system design specifications
• Build and design solutions for Salesforce and related systems, leveraging product analysts, developers and admins as needed
• Skilled to create detailed test plans, test scenarios, and test data
• Configure fields, workflows, roles/permissions, page layouts, custom objects, custom record types, reports, saved searches and dashboards
• Provide production support during system interruptions, including root cause analysis, issue resolution, deployment and remediation
• Lead the documentation of support issues on a wiki(like) platform and update it on an ongoing basis
• Participate in Agile ceremonies, including sprint planning, backlog refinement, and sprint reviews.
  

What You’ll Bring To The Role

• 5+ years of IT experience including 3+ years of hands-on implementation of Experience Cloud, Service Cloud
• Experience with Government Cloud Plus is preferred
• Experience designing and supporting large scale, technically complex solutions on Salesforce and associated ecosystem
• Deep understanding and track record of streamlining functional areas such as Sales, Support, and Customer Experience
• Ability to analyze the business processes and business systems for inefficiencies and lead internal customers to success
• Ability to facilitate recommendations for solutions or improvements and reviewing solutions that can be accomplished through new technology or alternative uses of existing technology
• Background using one or more of the languages such as APEX, Visualforce, JavaScript, preferred
• Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative
• A “security first” mindset
  

Salesforce Certifications Preferred (ex. Certified Administrator, Sales/Service/Experience Cloud Consultant)

Additional requirements:

• This position requires the ability to access federal environments and/or have access to protected federal data. As a condition of employment for this position, the successful candidate must be able to submit documentation establishing U.S. Person status (e.g. a U.S. Citizen, National, Lawful Permanent Resident, Refugee, or Asylee. 22 CFR 120.15) upon hire.