Customer Success Specialist

Roles & Responsibilities The main aim of a Customer Success Specialist is to maximize customer satisfaction to secure their renewal of Services contracts including digital services (SAAS). The role of a Customer Success Specialist is to manage the portfolio of these customers through: • Anticipating pipeline of customers to start the Customer Success Specialist journey with them once Assets activated under Contract including but not limited to the connected Assets. • Create and deployment Customer Success Frameworks to drive key outcomes related to churn mitigation, increased pull through, renewal management and visibility into at-risk accounts.