Manager

Manage a client servicing team to ensure prompt delivery of service to the responsible clients in order to achieve the set financial objectives and other operational performance indicators.

• Adept in independently handling all stages in a Customized Market Research Project: 1. Responding to RFP / Proposal Design (Objective, Research design, Sample design, costing)

2. Project Launch

3. Questionnaire design

4. Presentation preparation and sharing insights with client

• Account Management
• Team management
• Business development
• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management.
• Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews and also by providing value-added analyses and response to special requests.
• Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials.
• Ensure the generation of required revenue from the assigned client portfolio and proper contract costing in order to meet the agreed budget targets.
• Identify and recommend enhanced and new services that answer clients' business needs ∙ Build and maintain ongoing relationships with the identified key persons within client organization.