Specific Requirements 3 years minimum experience across administration, helpdesk or call centre Excellent command in English & Arabic both written and verbal is essential Good literacy and numeracy skills required for the role Ideally a degree holder, minimum high school diploma of post-secondary education in a business, management administration or any related discipline Advanced level user of MS Office tools, (especially Word, Excel, Visio) Proven experience as a team member of a programme/project management office working on complex and large-scale implementation projects and assisting measuring and managing performance and KPI’s; Extensive knowledge of a multi-culture organization; know who the key personnel are (both external and internal) and able to understand the organisation's aims and objectives.